Our Commitment to Your Privacy
We care about protecting your information. At SocialXpresso, we believe privacy isn’t complicated—it should just work the way you expect it to.
Most of the time, you can visit our website at socialxpresso.com without telling us anything about yourself. But if you want to book a consultation, ask us questions, subscribe to our newsletter, or work with us on your social media, we’ll need some basic information from you.
We also collect information about how you use our website, such as which pages you look at, how long you spend there, and where you came from. This helps us understand what works and what doesn’t.
This policy explains how we collect, use, and protect your information. By using our website or services, you’re agreeing to these practices.
Information You Give Us Directly
We collect information from you when you choose to share it with us. This might include:
- Your name, email address, and phone number
- Your company name and website
- Your social media handles
- Details about your business and what you’re trying to accomplish
- Messages you send us through contact forms or email
- Credit card information if you purchase services (processed securely through payment providers)
We use this information to:
- Respond to your questions and requests
- Schedule consultations and meetings
- Send you information about our services and the content you’ve asked for
- Keep you updated on topics that might be helpful for your business
- Create content and strategies tailored to your needs
- Invoice you for services and manage your account
- Improve our services based on your feedback
None of this is complicated—if you fill out a form, we use that information to help you.
Information We Collect About Your Visit
When you browse our website, we automatically collect some information:
- Your IP address (a number that identifies your internet connection)
- What pages you visit and what you click on
- How long do you spend on our site
- What device and browser you’re using
- Where you came from when you landed on our site
- What you searched for on our site
We use this information to:
- See which parts of our website are actually useful
- Improve how our website works
- Make sure pages load correctly
- Understand what people are looking for
- Create better experiences for future visitors
This helps us build a better website—nothing more mysterious than that.
How We Use Cookies
Cookies are small files that websites save to your computer or phone. They help us remember things about you so you don’t have to start over each time you visit.
We use cookies to:
- Remember your login if you create an account with us
- See how our website is being used
- Track which social media pages perform best for our clients
- Understand where our visitors come from
- Provide targeted content recommendations
You can control cookies in your browser settings. Most browsers let you delete cookies or get a warning before accepting them. If you turn off cookies, you can still use most of our website, though some features might not work as well.
Third-Party Tools We Use
Google Analytics – We use Google’s analytics tool to understand how people use our website. Google uses cookies to collect information like your IP address, pages you visit, and how long you stay. This information is stored in the United States. Google may use this information for their own purposes as described in its privacy policy.
If you prefer, you can opt out of Google Analytics: Visit Google’s opt-out page
Social Media Platforms – Since we work with social media, we integrate with platforms like Facebook, Instagram, TikTok, LinkedIn, Twitter, YouTube, and others. When you connect your accounts with us, we get your permission to help manage and analyze your content on those platforms.
Each social media platform has its own privacy policy. We encourage you to review them on their websites.
Email Services – We use email platforms to send newsletters and updates. These services may collect information about whether you open emails or click links. This helps us know what content is interesting to you.
Payment Processors – If you purchase our services, your payment information is processed through secure third-party providers. We never store your complete credit card information.
Our Approach to Your Social Media Data
If you hire us to manage your social media, you’ll give us access to your accounts. Here’s what we do with that access:
- We create and schedule your content according to your strategy
- We monitor comments and messages from your audience
- We analyze how your posts perform and create reports
- We never sell your data or use it for anything except managing your accounts
- We protect your login information with secure password management
- We remove access immediately if you stop working with us
- We may use anonymized data (without any identifying information) to improve our services or understand trends
Your social media accounts belong to you. We’re simply helping you manage them.
Protecting Children
Our website and services aren’t designed for people under 18. We don’t knowingly collect information from children. If you’re a parent or guardian and believe we’ve collected information from someone under 18, be sure to get in touch with us immediately at legal(at)socialxpresso.com.
By using our website and services, you confirm that you are at least 18 years old or have your parent/guardian’s permission.
Who We Share Your Information With
We keep your information private. We don’t sell, trade, or share your personal information with other companies for marketing purposes.
We might share information in these limited situations:
- With our team members who need it to help you
- With service providers who help us run our business (like email services, payment processors, or hosting companies)
- When required by law or court order
- To protect our legal rights if necessary
When we work with service providers, we make sure they protect your information just like we do. We have agreements with them to keep your information confidential.
Links to Other Websites
Our website includes links to other sites. We’re not responsible for their privacy practices. We encourage you to read their privacy policies before sharing any information.
How We Protect Your Information
We take security seriously. We use industry-standard security measures to protect your information:
- We store data on secure servers with firewalls
- We use encryption for sensitive information
- We limit who can access your information to only those who need it
- We regularly review and update our security practices
- We use secure password requirements for accounts
That said, no online system is 100% secure. While we work hard to protect your information, we can’t guarantee absolute security. When you use our website or email us, you accept this small risk.
How Long We Keep Your Information
We keep your information only as long as we need it:
- If you’re a client, we keep your information as long as you work with us and afterward to maintain records
- If you’re on our newsletter, we keep your email until you unsubscribe
- If you submitted a contact form but didn’t become a client, we keep it for a reasonable time to follow up, then delete it
- We keep some information longer if we’re required to by tax laws or other regulations
- We delete your social media management data when you stop working with us
Your Choices and Control
Unsubscribe from our newsletter – Every email we send has an unsubscribe link at the bottom. Click it and you’ll be removed immediately.
Update or delete your information – You can ask us to update, correct, or delete your information at any time. Just email us.
Stop our marketing emails – You can ask us to stop sending you marketing messages anytime. We’ll keep sending you service-related emails if you’re a client, but we’ll stop sending promotional content.
Control social media ads – You can manage what ads you see on Facebook, Instagram, Google, and other platforms through your account settings on those platforms. Those companies, not us, control this.
Manage your social media account access – If you work with us, you can remove our access to your social media accounts anytime through that platform’s settings.
See what we have about you – You can ask us what information we have stored about you.
To make any of these requests, email us at: legal(at)socialxpresso.com
California and Canadian Privacy Rights
If you’re in California or Canada, you may have additional privacy rights:
- You can request access to your information
- You can request the correction of inaccurate information
- You can request deletion of your information (with some exceptions)
- You can opt out of certain information sharing
To exercise these rights, contact us at legal@socialxpresso.com with your request.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your information, reach out anytime:
Email: legal(at)socialxpresso.com
Mailing Address: SocialXpresso [Your Address] [City, Province/State, Postal Code]
Response time: We’ll respond to privacy inquiries within 10 business days.
We’re happy to explain anything about this policy or discuss your privacy concerns.
Changes to This Policy
We might update this privacy policy from time to time. If we make significant changes, we’ll email you to let you know. If we make minor clarifications, we’ll update this page and note the date of the update.
We encourage you to check back periodically to see any updates.
Last Updated: October 22, 2025
Plain Language Summary
Here’s the short version:
- We collect information you give us and information about how you use our website
- We use this information to help you and improve our services
- We protect your information with standard security measures
- We don’t sell your information to other companies
- You can control your information and ask us to update or delete it anytime
- If you work with us on social media, we keep your accounts secure and delete access when you’re done working with us
- We use cookies to make our website better, but you can turn them off
- We’re happy to answer any questions about privacy
If something in this policy confuses you, ask. Privacy shouldn’t be complicated.