Our commitment to your privacy
We care about protecting your information. At SocialXpresso, we believe privacy isn't complicated. It should just work the way you expect it to.
Most of the time, you can visit our website at socialxpresso.com without telling us anything about yourself. But if you want to book a consultation, ask us questions, subscribe to our newsletter, or work with us on your social media, we'll need some basic information from you.
We also collect information about how you use our website, such as which pages you visit, how long you spend on each page, and where you came from. This helps us understand what works and what doesn't.
This policy explains how we collect, use and protect your information. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). By using our website or services, you're agreeing to these practices.
Information you give us directly
We collect information from you when you choose to share it with us. This might include your name, email address and phone number, your company name and website, your social media handles, details about your business and what you're trying to accomplish, messages you send us through our contact form or by email, and payment information if you purchase services (processed securely through payment providers).
We use this information to respond to your questions and requests, schedule consultations and meetings, send you information about our services and the content you've asked for, keep you updated on topics that might be helpful for your business, create content and strategies tailored to your needs, invoice you for services and manage your account, and improve our services based on your feedback.
None of this is complicated. If you fill out a form, we use that information to help you.
Information we collect about your visit
When you browse our website, we automatically collect some information: your IP address (a number that identifies your internet connection), what pages you visit and what you click on, how long you spend on our site, what device and browser you're using, and where you came from when you landed on our site.
We use this information to see which parts of our website are actually helpful, improve how our website works, make sure pages load correctly, understand what people are looking for, and create better experiences for future visitors.
This helps us build a better website. Nothing more mysterious than that.
How we use cookies
Cookies are small files that websites save to your computer or phone. They help websites remember things about you so you don't have to start over each time you visit.
We use cookies to see how our website is being used, understand where our visitors come from, and improve the content we share.
You can control cookies in your browser settings. Most browsers let you delete cookies or get a warning before accepting them. If you turn off cookies, you can still use our website, though some features might not work as well.
Third-party tools we use
Website hosting and forms
Our website is built and hosted on Webflow. When you submit our contact form, your submission is processed and stored by Webflow, which may store data in the United States, and forwarded to our team by email.
Google Analytics and Google Tag Manager
We use Google Analytics, managed through Google Tag Manager, to understand how people use our website. Google uses cookies to collect information such as your IP address, the pages you visit, and how long you stay. This information may be stored in the United States. Google may use this information as described in its own privacy policy.
If you prefer, you can opt out of Google Analytics using Google's browser opt-out add-on.
Social media platforms
Since we work with social media, we integrate with platforms such as Facebook, Instagram, TikTok, LinkedIn, X, YouTube, and others. When you connect your accounts with us, you give us permission to help manage and analyze your content on those platforms.
Each social media platform has its own privacy policy. We encourage you to review them on their websites.
Email services
We use email platforms to send newsletters and updates. These services may collect information about whether you open emails or click links. This helps us know what content is interesting to you.
Payment processors
If you purchase our services, your payment information is processed through secure third-party providers. We never store your complete credit card information.
Our approach to your social media data
If you hire us to manage your social media, you'll give us access to your accounts. Here's what we do with that access.
We create and schedule your content according to your strategy. We monitor comments and messages from your audience. We analyze how your posts perform and create reports. We never sell your data or use it for anything except managing your accounts. We protect your login information with secure password management and remove access when you stop working with us. We may use anonymized data (without any identifying information) to improve our services or understand trends.
Your social media accounts are yours. We're simply helping you manage them.
Protecting children
Our website and services aren't designed for people under 18. We don't knowingly collect information from children. If you're a parent or guardian and believe we've collected information from someone under 18, contact us immediately at legal@socialxpresso.com.
By using our website and services, you confirm that you are at least 18 years old or have your parent or guardian's permission.
Who we share your information with
We keep your information private. We don't sell, trade or share your personal information with other companies for marketing purposes.
We might share information in these limited situations: with our team members who need it to help you; with service providers who help us run our business (like our website host, email services, payment processors or analytics providers); when required by law or court order; or to protect our legal rights.
When we work with service providers, we make sure they protect your information just like we do. Some of these providers store data outside Canada, including in the United States, where it may be subject to the laws of that country.
Links to other websites
Our website includes links to other sites. We're not responsible for their privacy practices. We encourage you to read their privacy policies before sharing any information.
How we protect your information
We take security seriously. We use industry-standard security measures to protect your information. We store data on secure servers, use encryption for sensitive information, limit access to your information to only those who need it, regularly review and update our security practices, and require strong passwords for accounts.
That said, no online system is 100% secure. While we work hard to protect your information, we can't guarantee absolute security.
How long we keep your information
We keep your information only as long as we need it.
- If you're a client, we keep your information while you work with us and afterward to maintain business records.
- If you're on our newsletter, we keep your email until you unsubscribe.
- If you submitted a contact form but didn't become a client, we keep it for a reasonable time to follow up, then delete it.
- We retain some information longer if required by tax laws or other regulations.
- We delete your social media account credentials when you stop working with us, and archive project files for 30 days before deleting them, as described in our terms and conditions.
Your choices and control
You have control over your information. Here's what you can do.
Unsubscribe from our newsletter. Every email we send has an unsubscribe link at the bottom. Click it and you'll be removed.
Update or delete your information. You can ask us to update, correct or delete your information at any time. Just email us.
Stop our marketing emails. You can ask us to stop sending you marketing messages at any time. We'll keep sending you service-related emails if you're a client, but we'll stop sending promotional content.
Control social media ads. You can manage what ads you see on Facebook, Instagram, Google and other platforms through your account settings on those platforms. Those companies, not us, control this.
Manage your social media account access. If you work with us, you can revoke our access to your social media accounts at any time through that platform's settings.
See what we have about you. You can ask us what information we have stored about you.
To make any of these requests, email us at legal@socialxpresso.com.
Canadian and California privacy rights
If you're in Canada or California, you may have additional privacy rights. You can request access to your information, request the correction of inaccurate data, request deletion of your information (with some exceptions), and opt out of certain information sharing.
To exercise these rights, contact us at legal@socialxpresso.com with your request.
Contact us about privacy
If you have questions about this privacy policy or how we handle your information, reach out anytime.
Email:legal@socialxpresso.com
Location: SocialXpresso, British Columbia, Canada
Response time: We'll respond to privacy inquiries within 10 business days.
We're happy to explain any part of this policy or discuss your privacy concerns.
Changes to this policy
We might update this privacy policy from time to time. If we make significant changes, we'll let you know by email or with a notice on our website. If we make minor clarifications, we'll update this page and the date at the top.
Plain language summary
We collect information you provide and data about how you use our website. We use it to help you and improve our services. We protect it with standard security measures, and we don't sell it to other companies. You can ask us to update or delete it at any time. If you work with us on social media, we keep your accounts secure and remove our access when you're done working with us. We use cookies to improve our website, but you can turn them off. If something in this policy confuses you, ask. Privacy shouldn't be complicated.